Determining factors in the quality of health services in Mexico

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AudienciaPúblico en generales_ES
CoberturaMéxicoes_ES
Fecha de ingreso2026-09-15T00:31:44Z
Fecha de publicación2019-03-19
ResumenThe aim of the research is to identify the determinants factors of service quality in health from the user perception in Tamaulipas, Mexico. It was carried out by the case study strategy. 120 questionnaires to users who voluntarily chose to participate were applied. For the reliability analysis of the scale Cronbach's alpha was determined. Based on the exploratory factor analysis five factors that determine the quality of health services in the ABC hospital were identified. According to the perception of users, the quality of services in the unit of analysis was categorized at a level close to good on four factors: the patient treatment and empathy, effectiveness and timeliness, waiting times, safety and cleanliness. A factor, the responsiveness of the lower valuation was identified, in this dimension a majority stake (52.5%) stated that the waiting time in the outpatient clinic goes from bad to regulate; 48.3% of users called incipient level of the emergency; while 43.3% said the waiting time for specialty consultations will regulate lousy. Being a certified hospital with major international standards and recognition performance, the findings of this study show weaknesses in the provision of health services provided.es_ES
URIhttps://riuat.uat.edu.mx/handle/123456789/3433
Idiomaenes_ES
URL relacionadohttps://repository.unilibre.edu.co/handle/10901/12952es_ES
DerechosAcceso restringido / Suscripción (Metadatos de producción científica)es_ES
Licenciahttp://purl.org/coar/access_right/c_16eces_ES
Palabra claveCronbach's alphaes_ES
Palabra claveQuality (philosophy)es_ES
Palabra claveExploratory factor analysises_ES
Palabra claveHealth carees_ES
Palabra claveScale (ratio)es_ES
Palabra claveUnit (ring theory)es_ES
Palabra claveService qualityes_ES
Palabra claveNursinges_ES
Palabra claveMedicinees_ES
Palabra claveBusinesses_ES
Palabra claveService (business)es_ES
Palabra claveMarketinges_ES
ClasificaciónPatient Satisfaction in Healthcarees_ES
TítuloDetermining factors in the quality of health services in Mexicoes_ES
TipoArtículoes_ES
ArbitradoHa sido Arbitradoes_ES
AutorMelo, Norma Angélica Pedraza
AutorVerástegui, Jesús Lavín
AutorGonzález-Tapia, Anahí
AutorBernal-González, Idolina
AutorMelo, Norma Angélica Pedrazaes_ES
AutorVerástegui, Jesús Lavínes_ES
AutorGonzález-Tapia, Anahíes_ES
AutorBernal-González, Idolinaes_ES
InstituciónUniversidad Autónoma de Tamaulipas
InstituciónUniversidad Autónoma de Tamaulipases_ES
URL relacionadahttps://repository.unilibre.edu.co/handle/10901/12952
Tipo de artículoIndexado
Tipo de artículoIndexadoes_ES

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