Service quality and users’ satisfaction assessment in the health context in Mexico

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AudienciaPúblico en generales_ES
CoberturaMéxicoes_ES
Fecha de ingreso2026-09-15T00:32:24Z
Fecha de publicación2017-10-05
ResumenService Quality and the users’ satisfaction are seen as substantial challenges for the health system in Mexico. The new reforms in the area of health have turned these issues into areas of interest for the population and the institutions within the sector. The principal aim of this research is to analyze the service’s quality, users’ satisfaction, and the relationship between these two variables of study. The analysis is performed under a quantitative approach through the application of 876 questionnaires in eight public hospitals in the state of Tamaulipas, Mexico. Multiple linear regressions are used for data processing and descriptive statistics for the valuation each one of the variables. The results have shown a positive and significant relationship between the service’s quality and the satisfaction of the users, taking this as an important part for the continuous improvement of health services and the creation of recommendations that promote or improve the patient’s satisfaction.es_ES
Doihttps://doi.org/10.25100/cdea.v33i57.4510es_ES
URIhttps://riuat.uat.edu.mx/handle/123456789/3881
Idiomaenes_ES
EditorialUniversity of Vallees_ES
RelaciónCuadernos de Administraciónes_ES
URL relacionadohttps://doi.org/10.25100/cdea.v33i57.4510es_ES
DerechosAcceso abierto (Metadatos de producción científica)es_ES
Licenciahttp://purl.org/coar/access_right/c_abf2es_ES
FuenteCuadernos de Administración
Palabra claveService qualityes_ES
Palabra claveDescriptive statisticses_ES
Palabra clavePatient satisfactiones_ES
Palabra claveContext (archaeology)es_ES
Palabra clavePrincipal (computer security)es_ES
Palabra claveValuation (finance)es_ES
Palabra claveQuality (philosophy)es_ES
Palabra claveBusinesses_ES
Palabra claveHealth serviceses_ES
Palabra claveService (business)es_ES
Palabra clavePopulationes_ES
Palabra claveMarketinges_ES
ClasificaciónCustomer Service Quality and Loyaltyes_ES
TítuloService quality and users’ satisfaction assessment in the health context in Mexicoes_ES
TipoArtículoes_ES
ArbitradoHa sido Arbitradoes_ES
AutorGonzález, Idolina Bernal
AutorMelo, Norma Angélica Pedraza
AutorVerástegui, Jesús Lavín
AutorGarcía, Gabriela Monforte
AutorGonzález, Idolina Bernales_ES
AutorMelo, Norma Angélica Pedrazaes_ES
AutorVerástegui, Jesús Lavínes_ES
AutorGarcía, Gabriela Monfortees_ES
InstituciónUniversidad Autónoma de Tamaulipas
InstituciónUniversidad Autónoma de Tamaulipases_ES
Número57es_ES
Rango de páginasNone-Nonees_ES
URL relacionadahttps://doi.org/10.25100/cdea.v33i57.4510
Tipo de artículoIndexado
Tipo de artículoIndexadoes_ES
Volumen33es_ES

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