Emotional Intelligence as a Key Factor in the Generation of Competitive Advantages in the Management of Tourism Companies

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AudienciaPúblico en generales_ES
CoberturaMéxicoes_ES
Fecha de ingreso2026-10-05T16:33:53Z
Fecha de publicación2025-01-01
ResumenThe acquisition of skills is a priority for companies and organizations, which strive to have competent individuals in management roles capable of making critical decisions for operational survival. To achieve this, they invest in training programs that enhance strategic thinking, resource management, and leadership skills (Pereda et al., 2016). In knowledge management, Wang and Xiao (2009) emphasize the importance of recognizing and valuing critical processes, such as attracting and satisfying customers, and aligning these with the organization’s strategy, particularly in human resource management. Recognizing and cultivating managerial competencies, especially emotional intelligence, is essential (Valeri, 2024). Human resource strategies shape employee skills, attitudes, and behaviors, directly impacting organizational performance (Collins & Clark, 2003). Dolan (2005) argues that a company with skilled personnel has a crucial asset that can provide a competitive advantage through effective information adaptation across contexts. This asset can be a key differentiator that drives success by offering a competitive advantage, particularly through the effective communication and adaptation of specialized technological, strategic, or commercial information to diverse contexts. Dolan refers to this tool as emotional intelligence, a concept that emerged in the scientific literature in the late twentieth century. Despite its relatively recent introduction, emotional intelligence has gained significant prominence, exceeding initial expectations in its impact and relevance in contemporary settings.es_ES
Doihttps://doi.org/10.1007/978-3-031-77543-7_3es_ES
URIhttps://riuat.uat.edu.mx/handle/123456789/5656
Idiomaenes_ES
EditorialSpringer Science and Business Media Deutschland GmbHes_ES
RelaciónContributions to Management Sciencees_ES
URL relacionadohttps://doi.org/10.1007/978-3-031-77543-7_3es_ES
DerechosAcceso restringido / Suscripción (Metadatos de producción científica)es_ES
Licenciahttp://purl.org/coar/access_right/c_16eces_ES
FuenteContributions to Management Science
TítuloEmotional Intelligence as a Key Factor in the Generation of Competitive Advantages in the Management of Tourism Companieses_ES
TipoCapítulo Libroes_ES
ArbitradoHa sido Arbitradoes_ES
AutorBrito, Antonio Emmanuel Pérez
AutorHerrera, Ligia María Río
AutorValeri, Marco
AutorGaldeano, Josefina Moreno
AutorBrito, Antonio Emmanuel Pérezes_ES
AutorHerrera, Ligia María Ríoes_ES
AutorValeri, Marcoes_ES
AutorGaldeano, Josefina Morenoes_ES
InstituciónUniversidad Autónoma de Tamaulipas
InstituciónUniversidad Autónoma de Tamaulipases_ES
Rango de páginas35-48es_ES
URL relacionadahttps://doi.org/10.1007/978-3-031-77543-7_3
Tipo de artículoIndexado
Tipo de artículoIndexadoes_ES
VolumenPart F4037es_ES

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