A solution for establishing the information technology service management processes implementation sequence
| Audiencia | Público en general | es_ES |
| Cobertura | México[ 143] | es_ES |
| Fecha de ingreso | 2026-10-05T16:35:11Z | |
| Fecha de publicación | 2008-01-01 | |
| Resumen | This paper addresses the implementation sequence of Services Management processes defined in ITIL v2, from a topological perspective. Graphs Theory is used to represent the existing dependencies among the ITIL v2 processes, in order to find clusters of strongly connected processes. These clusters will help to determine the implementation priority of the service management processes. For it, OPreSSD (Organizational Procedure for Service Support and Service Delivery) is proposed in order to identify the processes implementation sequence related to the Service Support (SS) and Service Delivery (SD) areas. | es_ES |
| Doi | https://doi.org/10.1007/978-3-540-85936-9_10 | es_ES |
| ISBN | 978-354085934-5 | es_ES |
| URI | https://riuat.uat.edu.mx/handle/123456789/6621 | |
| Idioma | Inglés[20] | es_ES |
| Editorial | Springer Verlag | es_ES |
| Relación | Communications in Computer and Information Science | es_ES |
| URL relacionado | https://doi.org/10.1007/978-3-540-85936-9_10 | es_ES |
| Derechos | Acceso restringido / Suscripción (Metadatos de producción científica) | es_ES |
| Licencia | http://purl.org/coar/access_right/c_16ec | es_ES |
| Fuente | Communications in Computer and Information Science | |
| Palabra clave | ITIL | es_ES |
| Palabra clave | Service delivery | es_ES |
| Palabra clave | Service management | es_ES |
| Palabra clave | Service support | es_ES |
| Título | A solution for establishing the information technology service management processes implementation sequence | es_ES |
| Tipo | Ponencia | es_ES |
| Arbitrado | Ha sido Arbitrado | es_ES |
| Autor | Arcilla, Magdalena | |
| Autor | Calvo-Manzano, Jose | |
| Autor | Cuevas, Gonzalo | |
| Autor | Gómez, Gerzon | |
| Autor | Ruiz, Elena | |
| Autor | Feliu, Tomás San | |
| Autor | Arcilla, Magdalena | es_ES |
| Autor | Calvo-Manzano, Jose | es_ES |
| Autor | Cuevas, Gonzalo | es_ES |
| Autor | Gómez, Gerzon | es_ES |
| Autor | Ruiz, Elena | es_ES |
| Autor | Feliu, Tomás San | es_ES |
| Institución | Universidad Autónoma de Tamaulipas | |
| Institución | Universidad Autónoma de Tamaulipas | es_ES |
| Rango de páginas | 106-116 | es_ES |
| URL relacionada | https://doi.org/10.1007/978-3-540-85936-9_10 | |
| Tipo de artículo | Indexado | |
| Tipo de artículo | Indexado | es_ES |
| Volumen | 16 | es_ES |