Trust and information quality for the customer satisfaction and loyalty in e-Banking with the use of the mobile phone
| Audiencia | Público en general | es_ES |
| Cobertura | México | es_ES |
| Fecha de ingreso | 2026-10-05T16:34:04Z | |
| Fecha de publicación | 2022-01-01 | |
| Resumen | Electronic banking (e-Banking) has been advancing fast during the last few years due to Internet growth and the massive use of mobile phones. Consumers force the banking industry to generate strategies to attract that business model. This research aims to acknowledge the trust and information quality affecting e-Banking customers satisfaction and loyalty. The methodology applied is based on a questionnaire to 240 customers in northeastern Mexico. The inferential analysis was done with SmartPLS. The main results shown trust and perceived usefulness directly impact technology adoption. The principal factor is that the use of mobile phones substantially influences e-Banking user satisfaction and loyalty. | es_ES |
| Doi | https://doi.org/10.22201/fca.24488410e.2022.2965 | es_ES |
| URI | https://riuat.uat.edu.mx/handle/123456789/5831 | |
| Idioma | es | es_ES |
| Editorial | Universidad Nacional Autonoma de Mexico | es_ES |
| Relación | Contaduria y Administracion | es_ES |
| URL relacionado | https://doi.org/10.22201/fca.24488410e.2022.2965 | es_ES |
| Derechos | Acceso abierto (Metadatos de producción científica) | es_ES |
| Licencia | http://purl.org/coar/access_right/c_abf2 | es_ES |
| Fuente | Contaduria y Administracion | |
| Palabra clave | e-Banking | es_ES |
| Palabra clave | mobile phone | es_ES |
| Palabra clave | perceived usefulness | es_ES |
| Palabra clave | satisfaction | es_ES |
| Palabra clave | trust | es_ES |
| Título | Trust and information quality for the customer satisfaction and loyalty in e-Banking with the use of the mobile phone | es_ES |
| Título alternativo | Confianza y calidad de la información para la satisfacción y lealtad del cliente en el e-Banking con el uso del teléfono celular | es_ES |
| Tipo | Artículo | es_ES |
| Arbitrado | Ha sido Arbitrado | es_ES |
| Autor | Quintero, José Melchor Medina | |
| Autor | Echeverría, Osiris Ríos | |
| Autor | Rodríguez, Fernando Ortiz | |
| Autor | Quintero, José Melchor Medina | es_ES |
| Autor | Echeverría, Osiris Ríos | es_ES |
| Autor | Rodríguez, Fernando Ortiz | es_ES |
| Institución | Universidad Autónoma de Tamaulipas | |
| Institución | Universidad Autónoma de Tamaulipas | es_ES |
| Número | 1 | es_ES |
| Rango de páginas | 283-304 | es_ES |
| URL relacionada | https://doi.org/10.22201/fca.24488410e.2022.2965 | |
| Tipo de artículo | Indexado | |
| Tipo de artículo | Indexado | es_ES |
| Volumen | 67 | es_ES |