Telework and technostress in educational organizations: Lessons learned in the face of the pandemic by COVID-19 in Mexico

Abstract

This research aims to explain, in the context of the COVID-19 pandemic, the effect that the characteristics of telework that teachers have on techno-stress in Mexican educational organizations belonging to the public sector from preschool to undergraduate. The methodology was empirical-statistical, the data were obtained from the application of 835 surveys to teachers and were analyzed by means of the structural equation technique using second order variables. The results indicate that resources, autonomy and work-life balance are characteristics of the telework performed by teachers that explain the increase of technostress in terms of fatigue, anxiety and ineffectiveness when distance classes are developed, in addition, differentiated findings are presented based on the sex of the teachers. The results imply information for learning and organizational decision making by educational authorities.